UNIVERGE ST500

2.1
172 reviews
50K+
Downloads
Content rating
Everyone
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About this app

Today’s competitive and fast past business environment means that employees are no longer bound to a desk - you need to be mobile and be able to work where your work takes you. NEC’s UNIVERGE ST500 softphones for Android smartphones allow you to make and receive calls from virtually anywhere, as if you were at your desk. While in the office connect to the Wi-Fi to handle your calls. While outside the office you can use your mobile data (3G / 4G) to handle you calls, and you can reduce incurring mobile call costs (See Notes below).

Deploying a ST softphone can save your company money by no longer having employees call-forward their desk phones to their mobile. Staff will also be able to make free internal calls and inexpensive local calls from the softphone rather than all calls being made directly from their mobile phone.

By only giving out your desk phone number (not your mobile number), you will always be contactable and you will only have a single call history and work voicemail to check. The ST500 simplifies your communications.

[Application features]
・Integration to Android phone contacts
・Call history (Missed / Incoming / Outgoing) grouped by contact
・Custom star code dial panel for quick dialling
・Hands-free mode
・Bluetooth Headset
・Video call(H.264/AVC)
・Voice codecs: Opus, G.722.1, G.711A/μlaw, G.722, G.729a
・Dial plan

[Call features]
・Security and encryption via TLS and SRTP
・Make and Answer calls
・Call waiting
・Hold / Retrieve hold
・Transfer
・Call park
・Station hunt groups
・Call pickup
・Dial DTMF (RFC 2833/In-band)
・Call forward – All, Busy, No Answer
・Voicemail access and Message waiting indicator

NOTE: To work outside your corporate Wi-Fi, you will require a VPN connection or a Session Border Controller.

THE ST500 is free to use on your NEC Phone systems (SL2100, SV9100, SV9300 or SV9500), but requires an activation code that you can obtain from your NEC representative. It may also requires spare licences capacity on your phone system to create a standard SIP extension.
Updated on
Mar 7, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.1
169 reviews
Dane A
July 13, 2020
Extremely concerning uncompromisable permissions required by this app. It requires access to location information (yes, I know this could just be Wi-Fi info), requires to be running in the background at all times, access to your contacts, access to your files, and record audio. Denying any one of these will not allow you to use the app. This is a tough pill to swallow concerning there are much more reliable and less intrusive options available. Uninstalled. Be more transparent in your needs.
13 people found this review helpful
Did you find this helpful?
NEC Corporation
February 10, 2021
Thank you for contact us. The request for location information is to get the Wi-Fi connection name "SSID" only. So, ST500 does not get your location information. Also, in the latest version, you can turn off access to the contact book and video calls. However, you will not be able to use the contact book and video call functions.
Sasawat D
March 23, 2024
Coming from st465 working fine after upgrade to st500 has issue recieve random call from unknown number 333 ,444 cannot pick up really annoy please fix. Thank you
Did you find this helpful?
NEC Corporation
April 3, 2024
Thank you for contact us. If using UDP for the SIP protocol, consider configuring your router or firewall to block incoming traffic on port 5060. Additionally, there is a setting called "Confirm the sender" that may help with this blocking. Please try experimenting with this setting. Please contact the NEC sales division or NEC Dealer.
R C
July 24, 2020
Could not set up the st500 app on Telstra Essential Smart. When it gets to Allow/Deny of the Do Not Disturn option, it stops and displays "This feature is not available on this device". The mobile is new and has the DND feature. I updated the system software, checked any features that could potentially be an issue, restarted mobile, deleted app and downloaded app again. The result did not change. Very disappointing as I purchased this mobile just to use this app for work.
5 people found this review helpful
Did you find this helpful?
NEC Corporation
February 10, 2021
Thank you for contact us. Your device may not support the telephony feature. Please contact the NEC sales division or NEC Dealer.

What's new

・OpenSSL 3.0.13 update.
・Minor bug fixes.